VAP Transaction Failures

Incident Report for Payrix

Resolved

This incident has been resolved. Root cause is under investigation and will be shared as it becomes available.

Posted Nov 14, 2023 - 15:15 EST

Update

We continue to see transactions processing as expected. Please resubmit any transactions during the impacted time period.

Posted Nov 14, 2023 - 10:19 EST

Monitoring

Transaction failures stopped as of 9:21 AM Eastern time. The team continues to monitor the situation and will report back if any further action is required.

Posted Nov 14, 2023 - 09:37 EST

Investigating

An incident has been identified on the Worldpay VAP platform causing transaction failures. The engineering teams are assembled to triage and resolve as quickly as possible. More to come as it is available.

Posted Nov 14, 2023 - 09:12 EST

This incident affected: VAP Platform Transactions.