As of 2:28 PM Eastern, Cloudflare has resolved the issue. All Payrix services are now fully operational.
Posted Nov 18, 2025 - 15:24 EST
Update
Cloudflare has confirmed that all services have been fully restored. Payrix API and Portal are now operating normally. We will continue to monitor system performance and share any additional updates as needed.
Posted Nov 18, 2025 - 12:53 EST
Update
Payrix is continuing to see error rates improve. We will continue monitoring closely and provide further updates within one hour or upon resolution.
Posted Nov 18, 2025 - 12:06 EST
Update
Payrix is continuing to see improvement in service availability. We will continue monitoring closely and provide further updates within one hour or upon resolution.
Posted Nov 18, 2025 - 11:00 EST
Update
Cloudflare has deployed a change, and we are starting to see some improvement in Payrix services. We will continue monitoring closely and provide further updates within one hour or upon resolution.
Posted Nov 18, 2025 - 09:58 EST
Update
Cloudflare is currently experiencing additional service degradation, which is impacting Payrix API availability. Our teams are actively monitoring the situation and working closely with Cloudflare to mitigate the impact. We will provide another update as soon as we see signs of improvement.
This 3rd party incident impacted connections to Payrix APIs and Portal services. Any transactions processed directly through the Payrix gateway may have been impacted.
At this time, Payrix services are available, and we will continue to monitor the situation with Cloudflare.
Posted Nov 18, 2025 - 08:07 EST
This incident affected: Sandbox (API, Management Portal), United States (Production - API, Production - Management Portal, Production - Alerts), and Canada (Production - API, Production - Management Portal, Production - Alerts).